Information We Collect

Personal information (name, email, phone, address), driver's license images, payment data (processed by Stripe — never stored on our servers), trip data, and device information.

How We Use Your Data

To process bookings, verify driver eligibility, send confirmations, prevent fraud, comply with legal obligations, and improve our service.

Data Storage & Security

Driver verification documents are stored in encrypted object storage. Passwords are hashed with bcrypt. Payment data is handled by Stripe (PCI-DSS compliant). We never sell your data.

Third Parties

We share data only with: Stripe (payments), Twilio (SMS), Resend (email), and Arizona DOT/law enforcement when legally required.

Your Rights

You may request access, correction, or deletion of your data by emailing admin@royalxperience.us. Verification documents may be retained for legal compliance up to 7 years.

Cookies

We use cookies for authentication and analytics. By using the site you consent to our cookie use.

SMS Messaging Policy

• Royal Xperience may send transactional SMS messages related to:

- Reservation confirmations

- Reservation approval notifications

- Identity verification

- Trip reminders

- Trip start and trip end notifications

- Extension request updates

- Payment and billing notifications

- Additional charges after trip review

- Other important account or reservation-related communications

Customers only receive SMS messages after voluntarily opting in during the booking or account creation process.

Consent to receive SMS messages is not a condition of purchasing or renting a vehicle.

Message frequency varies depending on the customer's reservation activity.

Standard message and data rates may apply.

Customers may reply START to subscribe/OPT-IN for SMS communications.

Customers may reply STOP at any time to unsubscribe/OPT-IN from SMS communications.

Customers may reply HELP to receive assistance.

HELP Message will read:

To recieve SMS messages from Royal Xperience, Reply START to subscribe or Reply STOP to unsubscribe. Msg&Data Rates May Apply. Call (623) 226-1657 for further assistance.

Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing purposes.

Royal Xperience only shares customer information with trusted service providers when necessary to deliver requested services or comply with legal obligations.

Additional Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer support or messaging providers, is permitted only to the extent necessary to provide our services. Text messaging originator opt-in data and consent will not be shared with any third parties.